Returns Policy.
We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.
We do not accept:
– Products damaged by misuse or showing signs of wear, even if they are still under warranty.
– Products that have been used, altered, assembled or installed, unless they are defective.
– Lingerie, jewelry, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.
– Toiletries, perfumes and cosmetics.
– Bedding, mattresses, bath products, kids’ products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
– Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
– Products you wish to exchange for a different color or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
Please return your non-furniture products in their original packaging, within 14 days of delivery. Double-check that you’ve included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.
Can I exchange my purchase with another product?
You’ll be able to return a product to the Jasmine store, and use your cash refund or Credit Note to buy a new product right away. However, you’ll only receive a cash refund if you’d paid for your order by cash.
Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.
I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?
Your Cash on Delivery charge will only be refunded if you return your entire order.
Here’s how it works:
Return to the store – If you pay by cash and then return a product to the jasmine store, we’ll give you a cash refund.
Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You’ll receive a refund to My Credit in your account, while guest users will get a Return Voucher.
Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your jasmine store purchases online or in-store.
My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.